At ANNA SCHU Salon + Shop, we have a shop area to the front and a large salon behind.
Our salon area is an escape for many clients that come in for relaxing treatments and self care. We would ask that you ' stay present' during your time here, and that mobile phones be put on silent mode while visiting us. Please don't be offended if we ask this of you, as there are 4 treatment rooms in the salon, and facials or relaxing treatments could be going on at the same time as main area treatments.
Children & Babies
Babies and children under age 12 are not permitted to wait in the salon & Shop area. Parents or guardians are advised to make alternative childcare arrangements when coming for a treatment at ANNA SCHU to be fair to All clients. We have limited waiting seating areas for our paying clients and they are our priority. The only time children are allowed in the salon area is if they are having a treatment and are being supervised by an adult or for private parties when the salon is completely booked out for the party and they are supervised. Under no circumstances are babies or children allowed in the treatments rooms with parents.
Please look after your belongings
ANNA SCHU ltd is not responsible for clients personal belongings whilst on the premises. Please store your coat / bags / umbrellas in the designated areas ( hooks in rooms, make up area and to the rear of the salon on the left. feel free to ask a member of staff for guidance. We recommend you not leave any personal belongings on the floor. Clients who use thier mobile phones whilst having a treatment do so at thier own risk, ANNA SCHU cannot be liable for any damage loss or breakage of personal effects whilst on the premises.
Complaints or disputes
ANNA SCHU staff seek to communicate calmly with respect and dignity. We do not use vulgar language or shout at cients, we would ask that in any case of clients or new customers, show us the same respect when communicating with us. Disputes or complaints can be dealt with via email to firstname.lastname@example.org, and followed up with management. We promise to get back to any written concerns or complaints in due course, this can sometimes take longer during busy periods. PLease note it is not always possible to deal with complaints in person or on the phone in the moment, as it is a busy salon and shop area, that runs on an appointment basis. We cannot promise to keep other clients waiting to listen to complaints, so we do ask that you would write an email, and then we can arrange management to discuss in person with you if it is nessesary. Our goal is to resolve any concerns as efficiently as possible. We do not believe in the common phrase "The customer is always right" But rather we like to communicate calmly and fairly where possible and seek to rectify any miunderstandings with Mutual respect and common sense. Management reserves the right to refuse admission or refuse service to clients who misbehave or act in any way that is intimidating or disrespectful.
ANNA SCHU salon + Shop is a big premises located upstairs in a busy shopping centre. It is a relaxing escape, however it is not a sound barricaded spa. We do perform relaxing treatments in our treatment rooms, and we offer relaxing music to be played during this process. However we cannot guarentee a completely silent salon at all times as there can be multiple bookings in on occasion. PLease feel free to ask your therapist to turn up the Volume of your treatment room if this is the case.
Data protection statement:
Gift Voucher Policy: ANNA SCHU Gift Vouchers do not have an expiry date, and are valid as long as ANNA SCHU LTD is a trading entity. Gift Vouchers can be used to purchase services at ANNA SCHU Salon + Shop. They cannot be exchanged for cash or used to purchase another voucher. Please take care of your gift card as ANNA SCHU is unable to replace it if it is lost or stolen. To check the balance of your gift voucher please visit the shop.